FAQ

1. Where are products shipped from?

Orders may be fulfilled from domestic or international warehouses depending on availability and logistical efficiency.

2. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

3. Can I modify or cancel my order?

Orders may be modified within 12 hours of placement. After fulfillment begins, changes cannot be guaranteed.

4. Do you guarantee product performance?

Performance may vary depending on use conditions. We do not guarantee specific outcomes beyond standard product functionality.

5. How do I track my shipment?

A tracking number will be sent by email once your order ships. Tracking updates may require 24–48 hours to appear in the carrier system.

6. What if I receive a damaged item?

Please contact us within 7 days of delivery with clear photos of the product and packaging for review.

7. Do you offer bulk purchasing?

Bulk inquiries may be submitted via email for review by our team.